Molina Complete Care (MCC) has partnered with Veyo to provide our members with another way to get to and from medical appointments – with the help of a friend or family member. Veyo provides compensation to drivers who give MCC members a ride to their eligible healthcare appointments. This is called a “mileage reimbursement.”
Trips are paid at $0.40 per mile. The total amount paid is calculated based on the most direct route from the member’s pickup location to the healthcare facility and back. The route is planned using Veyo’s mapping software. Payments to drivers will be sent electronically, unless the driver specifies otherwise.
To be reimbursed for a trip, transportation needs to be scheduled with Veyo at least two business days before the member’s appointment. This will help ensure the driver is eligible.
CCC Plus members: Please call 1-877-790-9472 to schedule a trip.
Medallion 4.0 members: Please call 1-833-273-7416 to schedule a trip.
The driver must register with MCC / Veyo. To register as a driver, please submit the Driver Registration Form before asking for reimbursement.
Fill out and return the appropriate Mileage Reimbursement Form to Veyo. The forms can be accessed using the below links. This must be done within 30 days of the last medical appointment listed on the form. Don’t forget to attach all parking and toll receipts.
CCC Plus members: Mileage Reimbursement Form.
Medallion 4.0 members: Mileage Reimbursement Form.
Who can receive mileage reimbursement?
Friends or family of MCC members who drive the member to a Medicaid-covered behavioral health, medical, or dental appointment may be able to get mileage reimbursement.
To qualify:
Can members get reimbursement for using their own vehicle to get to appointments?
Yes, as long as either the driver or passenger is a member of an eligible MCC plan at the time of the appointment and is going to a Medicaid-covered appointment.
What are the requirements for a trip to be reimbursed?
How do I sign up a driver?
To sign up a driver, the following information must be submitted using the Driver Registration Form:
If the driver has a smartphone, the camera can be used to upload the driver’s license and vehicle documents.
Does the driver need to own their vehicle?
No, the driver does not need to own the vehicle. But the driver does need to be provide valid vehicle’s insurance.
What do I do if my driver information changes?
Please re-submit the Driver Registration Form to update a driver’s:
The new information will be automatically updated on the driver’s profile.
When should the forms be submitted?
How do I submit the forms?
The electronic forms can be found at:
We prefer electronic forms. But you do have the option to send the completed forms by fax or mail.
When will the reimbursement payment be sent out?
Approved trips will be paid out within these time frames: